Learn to make invisible business processes visible by mapping them with swimlanes, decision points and handoffs. Use a lightweight notation — no specialist BPMN training required — to expose gaps, bottlenecks and the hidden manual handoffs where delays really hide.
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Why business processes fail invisibly — free to watch, no account needed.
What you'll learn
- Map a business process visually using a consistent notation so gaps and handoffs become visible
- Model swimlanes, decision points and handoffs as the building blocks of a clear process map
- Apply a lightweight process-mapping notation without needing specialist BPMN training
- Diagnose delays and bottlenecks by mapping the as-is process and finding invisible manual handoffs
- Produce a reusable Business Process Map Template your team can apply to any process
Syllabus
Why Process Mapping, and What It Really Is
Why business processes fail invisiblyFree preview
Swimlanes, decision points and handoffs — the building blocks
A Lightweight Mapping Notation
A notation you can use without BPMN training
Modelling decisions, loops and multi-party handoffs
Applying Process Mapping to Real Work
From interviews to a validated as-is map
Case study: the invisible handoff behind a three-day delay
Making Process Mapping Stick
Building your Business Process Map Template
Common traps and how to avoid bad maps