Learn what coaching really is — unlocking a person's own potential rather than telling them the answer — and why that builds capability in technical teams. Master the GROW model as a practical conversation structure and build a reusable coaching guide you can use with your own people.
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Why telling people the answer doesn't build capability — free to watch, no account needed.
What you'll learn
- Distinguish coaching from mentoring and directing, and know when each is the right tool
- Explain why coaching builds lasting capability where telling people the answer does not
- Apply the GROW model — Goal, Reality, Options, Will — as a conversation structure
- Use powerful questions and active listening to help someone find their own solution
- Produce a reusable one-page GROW Coaching Conversation Guide for your own use
Syllabus
Why Coach, and What Coaching Really Is
Why telling people the answer doesn't build capabilityFree preview
Coaching, mentoring and directing — three different tools
The GROW Model in Depth
GROW — Goal, Reality, Options, Will
Powerful questions and active listening
Coaching in Real IT Work
Running a GROW conversation in practice
Case study — the lead who wanted to just tell the developer
Making Coaching Stick
Building your GROW Coaching Conversation Guide
Common coaching traps and how to avoid them