Master the communication skills at the heart of great care. Through in-depth video lessons, worked scenarios, common-mistake breakdowns, hands-on exercises and real case studies, you'll learn how communication works, how to listen actively and show empathy, how to communicate with people who have communication difficulties or dementia, how to work with families and the team, and how to handle conflict and complaints calmly and professionally.
Watch the free preview
Why communication matters — free to watch, no account needed.
What you'll learn
- Understand how communication works and why it is central to good care
- Use active listening, empathy and effective questioning
- Communicate well with people who have communication difficulties, disability or dementia
- Work effectively with families and the care team, including good handover
- Handle conflict and complaints calmly and maintain professional boundaries
Syllabus
Communication Foundations
Why communication mattersFree preview
Verbal, non-verbal and listening
Effective Communication Skills
Empathy, questions and barriers
Communication difficulties and dementia
Families, Team and Difficult Situations
Communicating with families and the team
Conflict, complaints and hard conversations
Professional Communication
Professional boundaries in communication
Being a great communicator in care