Learn to answer the manager's real question — "are we improving?" — using system-level flow metrics rather than activity or output numbers. Build a flow dashboard that tracks cycle time, throughput and WIP as trends, and avoid the trap of turning flow data into individual surveillance.
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Why managers reach for the wrong delivery metrics — free to watch, no account needed.
What you'll learn
- Explain why managers need system-level flow metrics rather than activity or output measures
- Describe cycle time, throughput and work-in-progress as trends that reveal whether delivery is improving
- Distinguish system-level flow measurement from individual productivity tracking and the harm the latter causes
- Redesign a request to rank individuals into a system-improvement conversation
- Build a one-page Manager Flow Dashboard that tracks flow trends without surveilling people
Syllabus
Why Managers Need Flow Metrics
Why managers reach for the wrong delivery metricsFree preview
Measure the system, not the people
The Manager's Flow Dashboard
The three trend metrics on a dashboard
Reading trends, not snapshots
Applying Flow Metrics to Real Management
Answering "are we improving?" with system signals
Case study — the manager who wanted to rank developers
Making Flow Metrics Stick
Building your Manager Flow Dashboard
Common traps that corrupt flow metrics