Learn why vague, personality-based feedback fails and how specific, behaviour-based feedback changes what people actually do. Master the Situation-Behaviour-Impact (SBI) model to give feedback that lands, and learn to receive feedback without becoming defensive.
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Why most feedback changes nothing — free to watch, no account needed.
What you'll learn
- Explain why vague, personality-based feedback fails to change behaviour
- Deliver feedback using the Situation-Behaviour-Impact (SBI) structure
- Separate observable behaviour from interpretation and judgement
- Receive feedback without becoming defensive by managing your own triggers
- Produce a one-page SBI Feedback Formulation Worksheet for a real conversation
Syllabus
Why Feedback Fails, and What Good Feedback Is
Why most feedback changes nothingFree preview
Personality-based versus behaviour-based feedback
The SBI Model in Depth
Situation, Behaviour, Impact — the structure
Crafting each SBI element well
Applying Feedback to Real IT Work
Receiving feedback without becoming defensive
Case study — rewriting "be more of a team player"
Making Feedback Stick
Building your SBI Feedback Formulation Worksheet
Common feedback traps and anti-patterns