Learn why conflict is inevitable in Agile teams and why the two kinds of conflict — about the work and about the people — need opposite responses. Build a repeatable technique for diagnosing which conflict you are actually facing, and a worksheet that turns it into a team habit.
Watch the free preview
Why conflict is inevitable — and why avoiding it fails — free to watch, no account needed.
What you'll learn
- Distinguish healthy task conflict from damaging relationship conflict in Agile teams
- Explain why unaddressed relationship conflict corrodes performance and psychological safety
- Apply a conflict-diagnosis technique to identify which type of conflict is actually occurring
- Intervene appropriately — encouraging productive task conflict while defusing relationship conflict
- Produce a Conflict Diagnosis Worksheet that guides your team through recurring disputes
Syllabus
Why Conflict Matters in Agile Teams
Why conflict is inevitable — and why avoiding it failsFree preview
Two kinds of conflict — task versus relationship
Diagnosing the Conflict You Actually Have
The conflict-diagnosis technique
Reading the signals that reveal each conflict
Applying Diagnosis to Real IT Work
Intervening — different medicine for different conflict
Case study — the technical debate that wasn't about the code
Making Conflict Skills Stick
Building your Conflict Diagnosis Worksheet
Common traps and how to avoid fake conflict management