Learn what servant leadership really is — serving first so the team, the Product Owner and the organisation can succeed — and why it outperforms command-and-control with self-managing IT teams. Practise reframing everyday management decisions around the question "how can I serve this team today?"
Watch the free preview
Why command-and-control fails self-managing IT teams — free to watch, no account needed.
What you'll learn
- Explain what servant leadership is and how it differs from command-and-control management
- Describe the three dimensions of servant leadership — serving the team, the Product Owner and the organisation
- Reframe common management decisions around the question of how to serve the team
- Diagnose the instinct to solve a team's problems for them and redirect it toward enabling the team
- Build a Servant Leadership Reframing Worksheet you can apply to real decisions
Syllabus
Why Servant Leadership, and What It Really Is
Why command-and-control fails self-managing IT teamsFree preview
What servant leadership actually is
The Three Dimensions of Servant Leadership
Serving the team, the Product Owner and the organisation
The reframe — how can I serve this team today?
Applying Servant Leadership to Real IT Work
From solving to enabling — the reframe on real decisions
Case study — the manager who wanted to solve it for them
Making Servant Leadership Stick
Building your Servant Leadership Reframing Worksheet
Common traps and how to avoid pseudo-servant-leadership