The human skills at the heart of care.
Core interpersonal and safeguarding skills for care and support work — communicating with clients and families, duty of care and dignity of risk, and protecting people from harm.
Safeguarding, Duty of Care & Dignity of Risk
Learn to protect the people you support while respecting their right to live their own lives. Through in-depth video lessons, worked scenarios, common-mistake breakdowns, hands-on exercises and real case studies, you'll master duty of care and dignity of risk and how to balance them, rights-based practice and supported decision-making, recognising and responding to abuse, handling disclosures, and your reporting obligations — the core safeguarding knowledge for care and support work.
Communicating with Clients & Families in Care
Master the communication skills at the heart of great care. Through in-depth video lessons, worked scenarios, common-mistake breakdowns, hands-on exercises and real case studies, you'll learn how communication works, how to listen actively and show empathy, how to communicate with people who have communication difficulties or dementia, how to work with families and the team, and how to handle conflict and complaints calmly and professionally.