Make work flow, end to end.
The Certified Flow & Kanban Practitioner track — visualise your workflow, set WIP limits, measure flow with cycle time, lead time and throughput, read cumulative flow diagrams to find bottlenecks, and build IT teams where work flows smoothly.
Work-in-Progress Limits
Learn why limiting work in progress is the single most powerful lever a team has over flow, and how a WIP limit forces you to finish before you start. Set limits from real capacity rather than a comfortable round number, enforce them so they surface problems, and build a WIP Limit Calculator your team will actually respect.
Visualising IT Workflow
Learn why the workflow your team actually follows is almost never the one drawn on the board, and why the hidden gap between them is where delay and risk live. This course teaches you to discover the real workflow — including the informal waiting states — and to redesign a board that makes flow, and its blockages, visible.
Scrum with Kanban
Learn how Kanban's flow practices strengthen the Scrum framework rather than replacing it. Visualise the Sprint Backlog as a Kanban board, add WIP limits and read flow metrics to improve within-Sprint visibility and predictability — without touching a single Scrum accountability or event.
Reducing Work in Progress
Most teams are slow not from a lack of effort but from too much started, unfinished work. Learn why excess work in progress destroys flow, how setting a WIP limit differs from actually reducing WIP, and how to burn an over-committed board down to its limit with a stop-starting, start-finishing swarming approach.
Kanban Fundamentals for IT Teams
Learn Kanban as an evolutionary method that starts with the work you already do — visualise it, limit work in progress, and manage flow. Build your team's first real board from its actual workflow states and use flow metrics to expose bottlenecks and deliver more predictably.
Identifying Delivery Bottlenecks
Learn why one stage in a workflow usually governs a whole team's delivery speed, and how to find it. You will read cumulative flow diagrams for the widening bands that betray a growing bottleneck, diagnose a slowed IT workflow, and build a reusable reading guide your team can trust.
Flow Metrics for Managers
Learn to answer the manager's real question — "are we improving?" — using system-level flow metrics rather than activity or output numbers. Build a flow dashboard that tracks cycle time, throughput and WIP as trends, and avoid the trap of turning flow data into individual surveillance.
Cycle Time, Lead Time & Throughput
Learn to measure how work really flows through your team using the three core flow metrics — lead time, cycle time and throughput. Pull the numbers from your existing tracking tool, read them honestly, and use them to expose delays that velocity and story points hide.
Continuous Flow vs Sprint Delivery
Scrum's timeboxed Sprints and Kanban's continuous flow are two different answers to the same question — how should work move through an IT team? This course compares cadence and predictability against continuous responsiveness, teaches a context-fit assessment for choosing between them, and shows how to stop forcing interrupt-driven work into a rhythm that fights it.
Building High-Flow IT Teams
Flow improvement only pays off when it becomes a permanent team habit rather than a one-off initiative that fades in a few months. Learn to combine visualisation, WIP limits and flow metrics into a single continuous practice, and to embed a recurring flow review into your existing Retrospective so improvement never stops.