Deliver IT projects that land.
The Certified IT Delivery Professional track — start projects well, plan fast, manage RAID and cross-team dependencies, control scope and change, estimate and forecast with honesty, and rescue troubled delivery and production emergencies when they hit.
Scope & Change Control
Learn the difference between healthy scope evolution and uncontrolled scope creep, and how to run a lightweight change-control process that protects delivery without becoming bureaucratic. Build an impact-assessment step that sizes change requests so the process scales with the size of the change.
RAID Management — Risks, Assumptions, Issues & Dependencies
Learn what RAID really is — four distinct kinds of uncertainty that each demand a different owner and response — and how to keep a RAID log alive as a decision-support tool rather than a forgotten spreadsheet. Build a weekly review cadence tied to steering reporting, and a reusable RAID log template.
Managing IT Production Emergencies
Learn to tell a genuine production emergency from a routine interruption, and to respond fast without wrecking the Sprint your team already committed to. Build a triage checklist and a swarm-then-return pattern that protect both live systems and planning trust.
IT Project Planning in 60 Minutes
Learn to build a project plan that actually guides delivery — milestones defined by outcomes, dependencies made visible, and resourcing that reflects reality — without drowning it in a 400-line Gantt chart nobody maintains. Right-size the plan to the work so it stays a living tool, not sign-off theatre.
IT Project Management Fundamentals
Learn how the core constraints of any IT project — scope, schedule, cost and quality — are locked together, so that changing one always forces a change in another. Build the judgement to expose impossible asks, negotiate honest trade-offs, and steer delivery with a simple constraints triangle.
IT Dependency Management
Learn to find, visualise and actively manage the cross-team and cross-system dependencies that quietly sink IT delivery. Build a dependency map at planning time so hidden hand-offs surface as decisions, not as missed dates.
How to Start an IT Project Successfully
Learn why the initiation phase is where an IT project is really won or lost, and how a lightweight project charter turns vague ambition into shared, testable agreement. Master the practical skill of aligning sponsor and delivery on purpose, scope and success before the first line of code is written.
How to Rescue a Failing IT Project
Failing IT projects rarely recover by working harder on the same plan. Learn a structured recovery sequence — confirm viability, reset expectations, redefine done, fix the backlog and control work in progress — and why the order matters more than any single fix.
Agile Forecasting & Predictability
Learn why single-date forecasts create false precision and fail on complex IT delivery, and how to forecast probabilistically instead. Use historical throughput to build a Monte Carlo-style forecast range with honest confidence levels, and package it as a reusable Forecast Range Worksheet.
Agile Estimation Techniques
Learn why absolute time estimates fail on complex IT work and how relative sizing fixes it. Master Story Points, Planning Poker and T-shirt sizing, and turn estimation into a fast, consistent conversation that surfaces hidden assumptions rather than a false-precision number.