Turn business needs into clear requirements.
The Certified Business Analysis Professional Skills track — elicitation and stakeholder analysis, effective requirement workshops, functional and non-functional requirements, process mapping and as-is/to-be analysis, business rules, traceability, and the move from BA to Product Owner.
Stakeholder Analysis & Mapping
Learn to map stakeholders by power and interest so your finite engagement effort flows to the people who actually determine success. Understand the power-interest grid, the four engagement strategies it implies, and how to surface the high-power stakeholder everyone forgot until they blocked go-live.
Running Effective Requirement Workshops
Learn why so many requirements workshops produce a long list nobody agreed to, and how a facilitator turns a room of opinions into genuine, documented decisions. Master the divergent-then-convergent structure, in-the-room facilitation moves, and a reusable facilitation guide you can run tomorrow.
Requirements Traceability
Learn how to link every requirement to its source, its design and its tests so nothing is silently dropped, gold-plated or left untested. Build a Requirements Traceability Matrix that protects against scope drift and gives instant evidence of coverage — especially in regulated and complex environments.
Requirements Elicitation Techniques
Requirements are rarely lying around waiting to be collected — they must be drawn out of people, documents and behaviour, and no single technique does that for every situation. Learn to select and apply interviews, workshops, observation and document analysis using a technique-selection matrix matched to stakeholder availability, requirement complexity and time.
Functional vs Non-Functional Requirements
Learn to tell functional requirements — what a system does — apart from non-functional requirements — how well it does it — and why the second kind is the one teams forget. You will work through the categories that get omitted, build a reusable checklist, and diagnose a real system that passed every test and still fell over.
Business Rules Analysis
Business rules are the decision logic that quietly governs every process — who gets approved, which orders are rejected, what a discount may be — and most of them live only in people's heads and legacy code. Learn to extract, classify and document them into a catalogue that is explicit, testable and owned, so the logic survives the people who remember it.
Business Process Mapping
Learn to make invisible business processes visible by mapping them with swimlanes, decision points and handoffs. Use a lightweight notation — no specialist BPMN training required — to expose gaps, bottlenecks and the hidden manual handoffs where delays really hide.
Business Analysis Fundamentals
Learn what business analysis really is — the discipline of turning fuzzy business need into a shared, buildable solution — and why it works best as a continuous activity across Agile delivery, not a single up-front phase. Master the four core BA competencies and map them onto a real delivery timeline.
BA to Product Owner — Making the Transition
Moving from Business Analyst to Product Owner is a change of accountability, not a bigger BA job. Learn the mindset and skill shifts the move demands, assess your own readiness against the Scrum Guide's Product Owner accountabilities, and build a personal transition plan.
As-Is & To-Be Process Analysis
Learn to document how a business process really works today — flaws, workarounds and all — before designing an improved target state. Master gap analysis to turn the difference between current and future state into a concrete, prioritised list of changes your IT project can actually deliver.